The Clinic Success Lab

The Clinic Success Lab is a three-day immersive program combining clinical education, technical certification, comprehensive

treatment planning, patient consultation, medical leadership, business strategy and operational excellence.

The goal is to help participants look at the complete patient journey and the complete clinic experience, rather than focusing on

individual treatments alone.

The investment is $10,000 + HST per clinic.

The fee includes two participants from one clinic.

A maximum of two participants per clinic is permitted.

The Clinic Success Lab registration is structured as a clinic registration for two participants. The $10,000 investment includes two people from the same clinic.

No. Both participants must be from the same clinic.

This structure allows participants to learn together and develop a shared implementation strategy for their practice.

Yes.

Applicable certification for the injectable and technology training components is included in the registration fee. There are no additional certification fees for the included certification components.

No. Certification is non-transferable.

Certification applies specifically to the registered participant who completes the applicable training requirements.

If a participant is unable to attend, their certification cannot be transferred to another individual.

The technical components of the program include applicable certification in injectable treatments and aesthetic technologies.

Specific certification details and requirements will be provided to registered participants as part of the program information.

Is this an injectables course?

Injectables are an important component of the clinical and technical curriculum, but the Clinic Success Lab goes beyond injectables.

The program also addresses technology, combination therapy, skin health, treatment planning, consultation, patient experience, medical leadership, business strategy and operations.

Technology education may include areas such as:

• Lasers

• Radiofrequency

• Medical aesthetic technologies

• Technology-based treatment planning

• Patient selection

• Treatment sequencing

• Combination approaches

Specific technologies included in the certification component will be outlined in the final program curriculum.

Yes.

A dedicated component of the program will address the role of the Medical Director, including responsibilities, clinical guidance, oversight and considerations when establishing and operating an aesthetic practice.

Yes.

The program will include education around CNO guidelines and guidance relevant to aesthetic practice, including considerations related to clinical roles, responsibilities, oversight and practice setup.

Yes.

Clinic setup and infrastructure considerations will be addressed as part of the Medical Director, CNO, clinical leadership, business and operational components of the program.

The program is designed for physicians, nurses and aesthetic professionals with an interest in advancing their knowledge and practice.

Participants must meet the applicable professional and certification prerequisites for the technical components of the program.

The business component addresses the fundamentals required to build a sustainable aesthetic practice, including:

• Revenue strategy

• Profitability

• Treatment mix

• Patient retention

• Patient lifetime value

• Consultations

• Ethical sales

• Patient experience

• KPIs

• Team performance

• Operations

• Scheduling

• Growth planning

Yes.

Each participating clinic will have the opportunity to develop a 30/60/90-day Clinic Growth Plan, identifying practical opportunities for improvement across clinical practice, consultation, patient experience, operations, revenue and retention.

Yes.

Food and beverages will be provided throughout all three days of the Clinic Success Lab.

All registrations are final and non-refundable.

However, we understand that emergencies can arise. If an emergency prevents your clinic from attending the scheduled program, the registration may be deferred to the next available Clinic Success Lab program date, subject to availability.

The registration remains with the original clinic and cannot be transferred to another clinic or individual.

No.

Registrations are clinic-specific and non-transferable.

If an emergency arises, please contact the Clinic Success Lab team as soon as possible.

The registration may be deferred to the next available program date in accordance with the program’s deferral policy. Certification is non-transferable to another individual.

The program is being hosted at Dr. West’s Clinic in Burlington, Ontario.

The Clinic Success Lab is a three-day immersive program.

Participants should plan to be fully engaged for all three days to receive the complete educational and certification experience.

The Clinic Success Lab brings together three areas that are often taught separately:

Clinical Expertise: Understanding treatments, technologies and combination approaches.

Patient-Centred Treatment Planning: Creating comprehensive treatment journeys based on the individual patient’s needs and goals.

Business & Operational Success: Building the systems, patient experience and strategies required to operate and grow a successful clinic.

The result is a more comprehensive approach to clinical excellence, patient experience and sustainable clinic growth.